3 Reasons to Keep Your Manuals Updated

I was recently asked to assist in creating training manuals for a restaurant chain about to expand into the world of franchise development. Having up-to-date manuals keeps consistency in execution and operational uniformity, while helping new employees get up to speed...

Trust is the Glue of Life: A Case Study in Building Trust

“Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.”  – Stephen Covey (1932-2012) Effective teams are built on a strong foundation of Trust, the...

6 Easy Ways to Partner With Your Boss

Creating a successful partnership with your boss is a sure recipe for a healthy and productive working relationship! Of course, this is often easier said than done. Over the years, I’ve learned some fairly easy ways to keep me on track; tools that I hope will help you...

Tips on Leadership Success

My good friend Toni Quist once facilitated a great workshop on leadership success at the Council of Hotel and Restaurant Trainers’ Conference in Chicago. The session was powerful, and I will share some important facts about success in business from the session. In a...

HR Strategy: What should you be doing?

What is your HR Strategy? Time sure flies by quickly when you are racing to beat the clock with fewer resources. Human Resource Executives have had a difficult ride in the past few years, but many CEOs are singing their praises for huge contributions in last year. On...

Crafting a Vision – It’s Not Just for CEOs

Leaders, Are you being Visionary? All businesses and business leaders know that having a compelling vision is the foundation for a Company’s future. The vision is what can motivate the leaders and employees’ actions on a daily basis and leads to growing the Company....

Achieving Results as a Cohesive Team

RESULTS are what define a company’s success. Without them – a team’s functionality doesn’t matter. Results drive success…but what happens when team challenges get in the way of progress? Which would you prefer to be? The best player on a last-place team or a mediocre...

Making Conflict Work For Your Team

Would you believe me if I told you effective teams have conflict all the time and still succeed in accomplishing their goals? Read on to learn more about how CONFLICT can WORK! Effective teams have conflict all the time and they still succeed in achieving their goals....

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